FAQ’s

The beauty of handmade art.

All of the products on this site are handmade with love and lots of hard work. Brittney Carbone strives for excellent quality and will only sell you her best work that she fully supports. Handmade pieces may be similar in color and design, yet each is one of a kind, as if it has its own signature or fingerprint. Imperfections may appear in a piece, such as small bubbles. Bubbles occur naturally in the epoxy resin process, and some become trapped before curing. Imperfections add to its unique and individual beauty. Many of the pieces listed on the site are currently in inventory. Some pieces are examples of work that will be created just for you. If you have any questions about this, please reach out by emailing brittneycarboneart@gmail.com. Due to change in prices for inventory, prices are subject to change. The colors of work on the site may vary due to different computer or smartphone screens. Brittney wants you to be in love with your purchase! Please contact her at brittneycarboneart@gmail.com with any concerns.

How do I care for my resin purchase?

Please keep your resin piece out of direct sunlight for an extended period of time. The resin used is UV resistant but not UV proof; Over exposure to sunlight may cause discoloration. Resin is scratch-resistant but not scratch-proof. Natural wear may occur over time. Do not put any products, such as cutting boards, in the dishwasher. These products are hand wash only. Do not use any solvents to clean resin products, as they may destroy the clarity and reflective surface of the resin.

Who owns the resin products and commissioned paintings?

Brittney Carbone has ownership of all of the artwork sold on this site and retains all rights to to the artwork she creates, including custom pieces and commissioned paintings, as well as images of work, sold or otherwise, on this website. Work cannot be resold or claimed as your own. The images, artwork, and contents of this website may not be copied, collected, or used for personal or professional gain. You have the right to display your purchase in your home or business but the work may not be resold or reproduced without written permission. If work is reproduced in a magazine or other media, all Brittney asks is for credit. Brittney Carbone retains the rights to recreate any and all work unless the collector purchases (in addition to the original purchase) partial or full rights to it. By accessing this site, you agree to these terms.

What is your return policy?

Every piece of art is created, handled and packaged with love, care, and lots of hard work. Brittney wants you to be in love with your purchase, so if there are any concerns, please reach out to her at brittneycarboneart@gmail.com. All sales are final (except in extreme special cases) and may not be returned, refunded, or exchanged. Commissions and custom work may not be returned or refunded because they are an original request. You may request a cancellation within 12 hours of placing an order.

What if my purchase arrives damaged from shipment?

Each purchase is carefully packaged for shipment to ensure a safe delivery, but this may unfortunately happen. Please let Brittney know that your purchase arrived broken within 24 hours of receiving it. Take a photo and email it to brittneycarboneart@gmail.com, to fix or replace your piece free of charge. All she asks is for you to pay shipping.

May I request a custom order?

Upon request, Brittney takes a limited amount of custom orders. Your piece may require materials outside of her typical inventory, so she will provide an estimate of cost and time of production.  These times and dates are only estimates and cannot be guaranteed. Please let her know if you have a date in mind to have it completed. A rush order may require an additional fee. Brittney will update you with progress photos and time of completion, as well and send a completed photo to you before shipment. Please email her with your request and she will do her best to respond in a timely manner. Brittney may ask for reference photos to help create your custom piece.

What is the commission process for a house portrait?

Painting commissions require lots of time and care to create to truly capture your home. Please select the painting size via the shop page, then within one business day from your purchase, email brittneycarboneart@gmail.com with your reference photo(s). The best photos to work with are well-lit and are photographed at the exact angle of the house you would like captured in the painting. The composition will omit any parts that may take away from the portrait, such as power lines or trash barrels. Brittney may request extra photos to support your commission. Please note if you have a date in mind to have it completed. A rush order may require an additional fee. An 8”x10” custom watercolor painting can take from 3-6 weeks long to create. Larger paintings may take up to 8-10 weeks. Work is shipped unframed unless you request a frame and/or mat, which will be an additional cost.

What is the typical production time?

Most of the pieces on this site are ready for shipment. When Brittney starts a new piece, it may take 3-14 days to complete before it is ready for shipment. Custom work may take longer because of acquired materials outside of the typical inventory.

How long will it take for shipping?

Due to COVID-19, shipping may take longer than expected. USPS First Class and Priority Mail are available for shipment. Priority shipping may take 1-3 business days. First Class shipping is calculated by the product’s packaging weight. Priority Mail shipping rates are calculated by the United States Postal Service and may fluctuate. If you wish for your order to be expedited, please contact Brittney at brittneycarboneart@gmail.com.

If I live nearby, may I pick up my purchase?

If you live in the Greater Boston Area and do not wish to have your purchase shipped, curbside pick-up is available. Please select curbside pick-up ONLY when purchasing, and you’ll receive an email to coordinate a pick up date.

What is your privacy policy?

Analytics

Your privacy is important! SquareSpace collects certain data to run effectively and provide you with the best experience. This website collects personal data to power SquareSpace’s site analytics, including: Information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address. This information may also include details about your use of this website, including: clicks, internal clicks, pages visited, scrolling, searches, and timestamps. This information gets shared with Squarespace, my website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your: Billing and shipping address(es); details about your orders, email address, name, and phone number. We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Abandon Cart Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your Customer Account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email. The email will link back to this website, where you can pick up where you left off and complete your purchase.

Order and Account Details

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages. We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form